Shipping policy
SHIPPING POLICY
Thank you for shopping with NestMist! We are committed to delivering your home wellness essentials quickly, safely, and affordably. Please read our shipping policy carefully before placing your order.
1. ORDER PROCESSING TIME
All orders are processed within 24 hours (1 business day). Orders placed on weekends or public holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with a tracking number.
Please ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect addresses.
2. SHIPPING REGIONS, RATES & ESTIMATED DELIVERY TIMES
We offer worldwide shipping.
European Union (EU)
Standard Shipping: Free - Delivered in 3-5 Business Days
Express Shipping: £14.99 - Delivered in 1-2 Business Days
United Kingdom, USA & Canada
Shipping: Free - Delivered in 1-2 Business Days
All orders to these regions are automatically upgraded to fast delivery.
International (Rest of World)
Standard Shipping: Free - Delivered in 3-5 Business Days
Express Shipping: $14.00 - Delivered in 1-2 Business Days
Note: Business days are Monday to Friday and do not include weekends or public holidays. Delivery times are estimates from the day your order leaves our warehouse.
3. FREE SHIPPING OFFER
We offer Free Standard Shipping on all orders worldwide. For customers in the UK, USA, and Canada, all shipping is completely free and delivered within 1-2 business days.
4. TRACKING YOUR ORDER
Once shipped, you will receive an email with your tracking number and tracking link. It may take 24-48 hours for tracking information to update.
If you have not received tracking within 2 business days, please contact us at NestMist@yahoo.com
5. FACTORS THAT MAY AFFECT DELIVERY
- Customs & Duties: International orders may be subject to customs inspection, adding 1-3 business days.
- Weather & Carrier Delays: Severe weather or carrier issues can cause delays.
- High Volume Periods: During holidays and sales, carriers may experience delays.
- Incorrect Address: Please double-check your address at checkout.
6. CUSTOMS, DUTIES & TAXES
For orders shipped outside the UK, some countries may charge import duties, taxes, or customs fees upon arrival. These charges are determined by your local customs authority and are the customer's responsibility. They are non-refundable.
7. LOST, STOLEN, OR DAMAGED PACKAGES
If your tracking shows delivered but you have not received it, please wait 2 business days and check with neighbors or your local post office.
If your package is confirmed lost by the carrier or arrives damaged, please contact us immediately with your order number and photos of the damage if applicable. We will resolve it with a replacement or refund.
8. CONTACT US
If you have any questions about shipping, please contact us:
Email: NestMist@yahoo.com
Response Time: Within 24 hours, Monday - Friday
Thank you for choosing NestMist - Your Cozy Home Starts Here.
Last Updated: September 2026